Package travel cancellation and tour operator unfair commercial practices

Author/s Rachele Genovese
Publishing Year 2020 Issue 2020/29 Language Italian
Pages 26 P. 51-76 File size 201 KB
DOI 10.3280/DT2020-029004
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A tour operator cancelled a travel package by omitting to refund the traveler the full amount already paid, by not offering him an alternative package also of superior quality without additional price and by failing to provide essential information about tourist location’s sociopolitical situation. The State Council has decided that the tourists are entitled to full reimbursement or to alternative packages, even of higher quality, without additional price under article 42 Legislative Decree no 79/2011. Taking the cue from this judgement, it may be useful to consider whether or not, under the reformed Italian Tourism Code, travellers would be better protected in a similar case.

Rachele Genovese, Annullamento del viaggio e pratiche commerciali scorrette del tour operator in "RIVISTA ITALIANA DI DIRITTO DEL TURISMO" 29/2020, pp 51-76, DOI: 10.3280/DT2020-029004