Journal title MECOSAN
Author/s Francesca Cioffi, Marina Cerbo, Federico Spandonaro, Giorgio Casati, Giuseppe Quintavalle, Patrizia Magrini, Giorgio Giulio Santonocito, Salvatore Di Somma, Katia Casinelli
Publishing Year 2021 Issue 2021/118 Language Italian
Pages 20 P. 117-136 File size 278 KB
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The experimentation of skills development and measurement tools for clinical innovation is presented in two case studies concerning telemedicine and HCV eradication. 71 professionals from 5 Healthcare Units of Lazio region were enrolled in an individual and team coaching course aimed at enhancing 5 core skills for service design competence: communication, result orientation, emotional intelligence, conflict management, networking. The 5 core skills and the use of the new techniques were measured at the beginning and at the end of the course (9 months), on which the Covid-19 emergency had an impact. 19.4% of professionals improved all the skills and reached the threshold of excellence, demonstrating the effectiveness of individual and team coaching, according to an objectively measurable structure.
Keywords: competence, coaching, service design, citizen-empowerment, metacognition, innovation.
Francesca Cioffi, Marina Cerbo, Federico Spandonaro, Giorgio Casati, Giuseppe Quintavalle, Patrizia Magrini, Giorgio Giulio Santonocito, Salvatore Di Somma, Katia Casinelli, Strumenti di sviluppo e di misurazione delle competenze per l’innovazione clinica: il caso della telemedicina e il caso dell’eradicazione del virus HCV in "MECOSAN" 118/2021, pp 117-136, DOI: 10.3280/MESA2021-118006