Preface
Facility Management: theory and practice
(Definition; The evolution of Facility Management; Facility management: the starting point; Facility Management in Italy; Some problems; Facility Manager role and responsibilities; The relationship between demand and supply)
Management models
(Internal management; Management Agent; Management Contractor; Total Facility Management (TFM); Global Service)
Services payment and efficiency
(Reasons for outsourcing; Types of contract; Implementation process)
The need of a correct setting
(Three level of activity within Facility Management; Facility Management: a strategy that needs to be designed; Facility Management added value: organization, information, know how; The field of application of Facility Management)
How to chose the management model
(Service’s outsourcing process; Outsourcing of a single service managed by an internal function; Outsourcing of clusters of services, managed by different internal functions; Outsourcing of services to a single supplier managed by a single devoted function; Total outsourcing to a facility management company; Internal resources; Conclusions)
The Facility Management audit
(Facility management audit structure; Service delivery model analysis; The relevance of the services to the needs of the company; Audit and benchmarking: analysis tools; Business audit; The building audit)
Designing service quality
(Services to people; Services to building; Services to the organization)
Benchmarking: how to apply it to Real Estate
(Benchmarking research in Italy in the Real Estate Sector; How to carry on benchmarking research: a model)
The performance measurement in the services and key performance indicators (KPI)
(Criteria for performance measurement; Key Performance Indicators)
Investment and real estate management costs
(Maintenance as a service; Life Cycle Cost Analysis)
New technologies and new services for workspaces
(Workspaces: technologies and services; The integrated design methodology)
Space Management and Facility Management
(The alternatives; POE (Post Occupancy Evaluation): a methodology to assess building performances; POE (Post Occupancy Evaluation) in the US; The three levels of POE (Post Occupancy Evaluation) methodology; The organization of the move (move in): a critical moment)
Facility & Web
(Application areas of CIFM technology; “Small Facility Management” and “e-Facility Management” development; Information systems for Facility Management)
Facility Condition Assessment and Facility Management
(Facility Condition Assessment: methodology application; A cost indicator: Facility Condition Index)
References.

Serie: Real Estate

Subjects: Real Estate Management

Level: Advanced Books for Professionals